Terms & Conditions

Terms & Conditions

BY BOOKING WITH US YOU ARE AGREEING WITH THESE TERMS

 

Announcement For Our Clients & Future Events

We know everyone is concerned with the Covid-19 virus spreading. As a family business, we are taking extra precautions to make sure our family is healthy and we are able to work.

We want you to know the following regarding our services due to COVID-19:


  •  Customer understands that they or anyone else will not be around (outside if the event is at home) the staff during set up due to Covid outbreak and safety Precautions for both parties.
  • We ask that you remain indoors due to the Covid outbreak even if you are vaccinated or with a mask. This is to keep the Belle Luxury Events staff safe as well as your loved ones. This will also apply upon pick up of our items. If at any time the staff determines they’re safety is being jeopardized we have the right to stop the set up and leave NO refund will be applied.
  • -  If you have booked an event and would like to reschedule for a future date we do not offer refunds due to props and services reserved for you already regardless of the circumstances. 
  • Deposits already made are non-refundable, if the event is rescheduled to a later date it will have to be with a new agreement and new deposit.
  •   If the location of the event changes, the travel fee will be adjusted/applied.
    Our team is also taking precautions:
  • -  We are washing our hands and sanitizing all our equipment.
  • -  We will not have one of our team members work if they are sick, we have backup people for these cases.

We are praying that your families and ours are safe during these times. ​

 

INDEMNITY/HOLD HARMLESS 

Customer will take all necessary precautions regarding the items rented, and protect all persons and property from injury and damage. Customer agrees to hold harmless Belle Luxury Events  against any and all liability, claims, judgments, attorney fees, and costs, of every kind and nature, including, but not limited, to injuries or death to person and damage to property, arising out of the use, maintenance, instruction, possession, ownership or rental of the items rented.

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ASSUMPTION OF RISK/RELEASE-DISCHARGE OF LIABILITY

Customer is fully aware and acknowledges there is a risk of injury or damage arising out of the use or operation of the items rented hereunder and hereby elects to voluntarily enter into this rental agreement and assume all of the above risks of injury or damage. Customer agrees to release and discharge Belle Luxury Events  from any and all responsibility or liability from such injury and or damage arising out of the use or operation of the rental items. Customer further agrees to waiver, release and discharge any and all claims from injury or damage against Belle Luxury Events which customer otherwise may be entitled to assert. 

 

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DEPOSITS, CONFIRMATIONS AND CANCELLATIONS

A 50% deposit is required to reserve inventory for your event and the balance of the contract is due ten (1) day before installation/delivery. If the balance is not paid in full  (1) day before installation/delivery we have the right to cancel your order, NO REFUND will be given. In case of cancellation ANY deposit left on an order is non-refundable regardless of circumstances or reasons for cancellation for services or rentals. We do not allow cancellation on custom/special items. Specialty items include but are not limited to specialty cut linens, and items that require Belle Luxury Events to manufacture, sub-rent, or purchase equipment. If you decide to cancel any item/items on your order there you will still be liable for the full amount of the rental item or service Plus any replacement. No credit will be given for unused items. Changing the date of when you will need our services or rentals will be considered as canceling the event. Unless the order has been confirmed and reserved, all prices and availability are subject to change. If there is a security deposit then security deposits will be returned to the client the week after the event date. 
When hiring BLE the client understands that No refund will be given when hiring us for any service.

IF YOU DO NOT PLACE A DEPOSIT ON YOUR INVOICE, YOU DO NOT HAVE AN ORDER WITH US. WE DO NOT HOLD ANY ITEMS UNLESS THERE IS A DEPOSIT MADE. WE HAVE THE RIGHT TO REFUSE OUR SERVICES TO ANYONE.

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SITE PREPARATION 

Customer agrees to have the site upon which the rental items are to be placed, free and clear of all obstacles, natural and man made (i.e. lawns mowed, vehicles out of the way, cement washed, etc.) prior to the arrival of the Belle Luxury Events work crew. Vehicles need to be moved out of the driveway so that our trucks are able to pull in. If Customer fails to do so, then Customer shall pay all costs involved for any delay, additional rental, and all costs including collection and legal expense.


CLEAN UP

Customer agrees to have the tables clean upon our arrival to pick up our items, we are not to clean anything or remove any items from the tables we arrive and load into our trucks. All plates,cutlery & cups should be picked up and placed in bins left behind by us. Centerpiece rentals are allowed to remain if rented from us. If we have to remove items from the tables, trash,food or rentals there will be a clean up fee assessment done by us from $500-$1000 no exceptions.

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RENTAL EQUIPMENT PLACEMENT 

Belle Luxury Events requires a map layout provided by the client to know where to place rental items. Once items are placed in the first position agreed upon by client and Belle Luxury Events  we do NOT move them again. This does not include the placement of the tent/canopy ,this item cannot be moved once it is placed in the position agreed upon the client and Belle Luxury Events. There will be a $100 fee if the client asks to move rental items into another place or position. 

 

Additional fees will apply for difficult access (Stairs, Elevator, Long Distances From Delivery Truck, etc.). If drivers arrive to the event during the requested time frame written in the contract, and are unable to obtain Belle Luxury Events property, the client must pay an additional fee for next day pick up.

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DELIVERY AND PICKUP

All items will be delivered and picked up at a designated location. 

If “SET UP” fee is not paid we will not set up any items unless its the tent and drapes.

 

SET UP: We will not do any installs the “same day” as your event unless you have notified us in advance. We have many orders to fulfill and won’t be able to.

If “Breakdown” fee is not paid, the rental items must be stacked and ready in one area ready for pick up. Tables folded, chairs folded and stacked on the floor etc.

If you do not notify us that “PICK UP” is on the same night we will assume its ok to pick up the following days, same day pick up is an additional fee.

Minimum delivery charges are based on location and 6-8 hour delivery windows with “non-same-day” pickups.

Delivery NOT Available for parks or apartment buildings. 

Same-day and/or late evening pickups can be arranged for additional charges but not promised.

Specific time window deliveries and pickups can be arranged for additional charges but not promised.

Specific time window deliveries will not guarantee a specific arrival, it guarantees a specific time frame arrival. Keep in mind there would be a few delays due to traffic or other emergencies. As a specific time window we will prioritize and respect the time frame in which the customer agreed on.

Customers must be present for their entire delivery window.

All rentals items MUST be delivered & picked up on the date and time specified on invoice. If a customer fails to return items on date or time mentioned on the invoice they will be charged half of the total balance for everyday they keep the rental items.

Orders will be delivered only if the cost of the items rented, excluding delivery fees and labor, is at least $500.00 ( Minimum is different for every city. Please call us directly to find out the minimum for your city )


Belle Luxury Events offers setup/breakdown services of equipment for additional charges.

“Ground level delivery” is defined as:

Delivery to a ground level location on a flat, hard surface, within twenty five (25) feet of the nearest loading area with no steps or obstructions.

Belle Luxury Events assess additional charges when delivery conditions cause BLE to incur additional labor costs, including, but not limited to:

deliveries impeded by stairs, elevators, steep or uneven surfaces, standing water, mud, or soft surfaces like sand loose gravel

Our delivery trucks can be quite large so please be sure that your venue will be accessible to them. 

Remember, responsibility for equipment remains with the customer from the time of delivery to the time of return. Please be sure equipment is secure and protected from the weather when not in use. 

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WINDOW TIME DELIVERY & PICK-UP

Window Time Ground Level Delivery & Pick-Up Is Defined As... 

Delivery: Up To 1-3 Days Before Event

Pick-Up: Up To 1-3 Days After Event 

We Will Call 1-3 Hours Prior To Delivery & Pick-Up 

Client Agrees To Be Available And Flexible For Delivery Up To 1-3 Days Before Event & Pick-Up Up To 1-3 Days After Event

We must have access to the delivery entry/area For ENTIRE Delivery Window. 

Client Is Allowing Us To Schedule Their Order As We See Fit.

 

ALL INVOICES ARE CONSIDERED WINDOW TIME UNLESS STATED OTHERWISE ON INVOICE. CLIENT AGREES TO THESE TERMS & CONDITIONS WHEN BOOKING WITH US 

( Specific Time Window Deliveries And Pick-Ups Can Be Arranged For Additional Charges but is not promised you will need to arrange this with us to make sure it’s possible )

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INSPECTION

Customer acknowledges that he/she has had an opportunity to personally inspect the rental items and finds it suitable for his/her needs and in good condition. Customer understands its proper use. Customer further acknowledges customer's responsibility to inspect the rental items prior to its use and to notify Belle Luxury Events of any defects prior to use, NOT AFTER THE EVENT. It is the customer’s responsibility to verify the rental order upon leaving Belle Luxury Events. The Customer assumes responsibility for rental equipment once the order has been loaded and verified by your signature. 

 

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REPLACEMENT OF MALFUNCTIONING ITEMS 

If the rental items become unsafe or in disrepair for any reason, Customer agrees to discontinue its use and to notify Belle Luxury Events will repair or replace the items with similar items in good working order if available, and if the defect is the result of normal use. Belle Luxury Events is not responsible for any incidental or consequential damages caused by delays or otherwise, and Customer hereby waives any right or entitlement there to.

 

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EQUIPMENT THEFT/DAMAGE

In the event that equipment provided by Belle Luxury Events is damaged or lost due to the actions of customer, event attendees or of staff not employed by Belle Luxury Events, Customer agrees to pay for all repair or replacement up to the full value of the lost or damaged items, including shipping and handling. Items not returned to Belle Luxury Events after your event are billed the full replacement cost.

Please be advised, any damage to rental products will result in fees being charged for loss/ damage.

 

This damage includes, but not limited to the following:

 

Damage from moving rentals that are to remain stationary

 

Rental items not returned

 

Theft 

 

Damage resulting from vandalism or intentional or improper use

 

Damage resulting from failure to secure Rental Items during transport

        

Any damage resulting from overturning 

        

Any damage resulting from use of the Rental Items in violation of any 

    provision of this Agreement or violation of any law, ordinance or regulation

        

Any damage due to weather

        

Any Damage through third party

 

Damage or loss will be assessed as soon as possible after conclusion of the event. All visible damage will be photographed on site whenever possible.

Belle Luxury Events, will provide a documented damage/loss report with costs included within 3 days after the event. Customer must pay for the damage or loss upon receipt from Belle Luxury Events. Customer agrees to forfeiting there security deposit and pay for any additional charges if any theft/damages occurs.

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CLEANUP/PREPARATION FOR PICKUP

All floral arrangements, trash, and decorations of any kind should be removed from tables and underneath the tent before scheduled pickup time. Client assumes responsibility for all damages caused by decorations. Please be aware that some decorations can cause permanent damage to tents, linen, and other rental items. Please ask if you are unsure to avoid the cost of damages. Decorations must not affect the structural integrity of the tent. All chairs and tables should be stacked. Chiavari chairs should have their cushions if rented removed & bagged, their dust covers replaced, and be stacked six chairs high.

All dishes, glassware and cooking equipment should be returned to proper rack or container and assembled at a single location for pickup. Chafing Dishes, Dishes, glassware, and flatware must be well rinsed and food and particle-free.

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LINENS

Table linens are inspected prior to pick up and upon return. Please be aware that fabric variations due to washing, normal use, and dye lot differences are part of the unique character of rental linens. Linens should be returned food and particle-free and be shaken out. Table linens are inspected prior to pick up and upon return. DO NOT ROLLUP OR PLACE WET LINENS IN ANY BAG – mildew will result. Return all linens dry and free of waste. DO NOT

LAUNDER LINENS after use. Linens that are returned with burns, holes, tears, or are permanently stained due to negligence will be billed at replacement cost. 

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WARRANTIES

Belle Luxury Events is not the manufacturer of the rented property nor the agent of the manufacturer, and no warranty against patent or latent defects in material workmanship or capacity is given, and customer expressly waives all such warranties of fitness which may be accorded by law or otherwise. There are no warranties or merchantability or fitness, either express or implied. There is no warranty that the rental items are suited for customer’s intended use, or that it is free from detects, and any and all such warranties of fitness, or otherwise, are expressly and specifically waived by customer.

 

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RETURN OF RENTAL ITEMS

At the termination of this agreement, Customer shall return all the rental items to Belle Luxury Events in the condition as when delivered to Customer. Customer shall be liable for all damages to or loss of the Equipment occurring because it was not returned. If Belle Luxury Events has agreed to deliver the Equipment to Customer or to pick up the Equipment from Customer, Customer shall be responsible for all losses or damage to the Equipment from time of delivery to Customer and until picked up by Belle Luxury Events.